Thank you for choosing Zoyride. We strive to provide a seamless and valuable experience through our software-as-a-service (SaaS) platform. Please read our refund policy carefully before making a purchase.
All monthly subscription fees are non-refundable. You are billed in advance on a monthly basis, and you may cancel your subscription at any time. Upon cancellation, you will continue to have access to the service until the end of your current billing period. No partial refunds or credits will be issued for unused time.
If you choose to cancel a yearly subscription, you may be eligible for a partial refund. In such cases, we will calculate the refund by deducting the monthly subscription charges (as per current monthly rates) for the duration the service was active. The remaining balance will be refunded to your original payment method.
For self-drive vehicle bookings:
The following are non-refundable:
To request a refund (for eligible cases), please contact our support team at support@zoyride.com with your account details and reason for cancellation. Refunds, if approved, will be processed within 7–10 business days.
We reserve the right to modify this refund policy at any time. Any changes will be updated on this page with a revised effective date.