Guided booking chat
A step-by-step flow collects pickup, drop-off, time and passengers. Quick replies keep it short, and customers can fix a mistake without starting over.
WhatsApp AI Agent
WhatsApp AI agent for taxi booking that turns chats into confirmed rides
Your customers already message you on WhatsApp. Zoyride's AI agent replies instantly, collects the trip details, creates the booking in your dispatch dashboard and sends driver details back, all inside one chat.
- Runs on your own WhatsApp Business number
- Bookings land in dispatch with no re-typing
- Replies day and night, even when you're offline
Dispatch · New bookingWhatsApp
Sector 18, Noida → AirportTomorrow, 6:00 AM2 passengers
How it works
How WhatsApp taxi booking works with Zoyride
From a customer’s first "Hi" to a driver on the way, the whole journey happens in one WhatsApp thread.
- 01
Customer messages your number
In their own words, or from a WhatsApp button on your website or social profile. No app to download.
- 02
Zoyride starts the conversation
It asks for pickup, drop-off, date, time and passengers, one question at a time, with quick-reply buttons.
- 03
Questions answered on the spot
Fares, vehicle types, luggage and service areas come from rules you set, so enquiries become bookings.
- 04
The trip is created in dispatch
Once confirmed, the booking appears in your dashboard, tagged as WhatsApp, ready to assign.
- 05
Driver details come back
Driver name, vehicle, number plate and a live tracking link arrive in the chat before pickup.
See it in action
One chat in. One booking out.
What the customer sees on the left, what your dispatcher sees on the right. Under two minutes, no calls, no app.
C
City CabsAI booking assistant · online
WhatsAppZoyride DispatchWaiting for message
Booking #ZR-20418Source: WhatsApp
- Pickup
- —
- Drop-off
- —
- Date and time
- —
- Passengers
- —
- Vehicle and fare
- —
- Driver
- —
Sample conversation for illustration.
What it does
More than a chatbot. It's wired to your dispatch.
A message becomes a trip without anyone copying details across.
Instant answers
Fare estimates, vehicle options, airport rates and service areas are answered from the information you configure.
Automatic trip creation
Confirmed chats become bookings in your dispatch dashboard with every detail filled in. Dispatchers just assign.
Driver details in the chat
On assignment, customers get the driver name, vehicle and a live tracking link. Fewer "where is my cab?" calls.
Change or cancel in thread
Customers reschedule or cancel by replying, and the update reaches your dispatch screen.
Handover to your team
Complaints and special requests are passed to a person, so no customer is left stuck.
Official WhatsApp Business Platform
Connects through Meta's official platform, so your number runs on a supported, compliant setup.
WhatsApp booking reports
See bookings from WhatsApp, chat-to-ride conversion and busiest hours, next to your other channels.
Their own language
Customers write the way they speak, with buttons for common answers to keep it simple.
Why manual WhatsApp bookings cost you rides
A message left unread for ten minutes is often a customer who booked elsewhere.
WhatsApp is where customers want to book. Handling it by hand is where bookings get lost.
Handled by hand
Where bookings slip away
Someone must watch the phone all day
Unread messages turn into rides booked with someone else.
Every booking is a long back-and-forth
Pickup, drop, time and passengers asked again and again during peak hours.
Repeat questions crowd out bookings
Fare and coverage queries eat time meant for assigning trips.
Details get retyped
Copying a chat into dispatch invites wrong addresses and missed pickups.
Nothing is tracked
You can't tell how many enquiries became rides, or went unanswered.
With Zoyride
A booking channel that never closes
Capture more bookings
Every message gets an instant reply, including late nights and early airport runs.
Save dispatcher time
Chat, questions and data entry are handled, so your team manages trips.
Make fewer mistakes
Details go from the customer's words into the booking, with no copying in between.
Give customers a smoother ride
They book in an app they already use and track the pickup without calling.
See the whole picture
WhatsApp bookings sit beside phone, web and app bookings in one dashboard.
Compare
What changes when WhatsApp is connected to dispatch
Here is what changes when WhatsApp is connected to your dispatch.
| What matters | Handled manually | With Zoyride |
|---|---|---|
| Reply to a new message | Depends on who is free | Immediate |
| Outside office hours | Waits until morning | Still answered |
| Collecting trip details | Typed back and forth by staff | Guided chat, step by step |
| Fare and vehicle questions | Answered one by one | Answered from your set rules |
| Creating the booking | Retyped by hand | Automatic in dispatch |
| Driver details to customer | Only if someone remembers | Sent in the chat on assignment |
| Live tracking link | Usually not shared | Included |
| Reporting by channel | Not available | In your dashboard |
Use cases
Built for every kind of transport business
The same WhatsApp booking flow adapts to how you run your fleet.
Taxi and cab companies
City rides, airport pickups and outstation requests from one number, straight to your dispatchers.
Airport and transfer services
Collect flight details, passenger counts and luggage needs before the booking reaches dispatch.
Corporate and employee transport
Employees and travel desks request and change trips on WhatsApp, with one view of every ride.
Shuttle and bus operators
Answer schedule and seat questions, then confirm bookings without phone calls.
Car rental businesses
Take enquiries and booking requests for vehicles and drivers in the same chat flow.
Looking for the full platform? Explore Zoyride's taxi booking software
Pricing and setup
Simple to start, with no surprises.
You pay for Zoyride's plan, plus WhatsApp message charges set by Meta. We walk through both on your demo so you can plan your costs.
Book a demo to get your pricingHow setup works
Share your fares, vehicle types and service areas. We connect your WhatsApp Business number and configure the flow with you.
What you pay for
Your Zoyride plan, plus Meta's WhatsApp messaging charges.
Best for
Operators who get WhatsApp bookings every day and want to stop answering and retyping them by hand.
Not the right fit
A handful of bookings a week, where the free WhatsApp Business app is enough.
FAQ
Frequently asked questions
Want to see it with your own trip types? Our team is happy to show you.
Talk to Our TeamCustomers message your WhatsApp Business number. Zoyride's AI agent guides them through the booking, answers their questions, creates the trip in your dispatch dashboard and sends driver details back to the same chat.
Turn your WhatsApp number into a booking desk that never sleeps.
Stop losing rides to unanswered messages. See how Zoyride takes bookings on WhatsApp and sends them straight to your dispatch team.