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Feedback

Q1. What is the purpose of the Feedback module?​

The Feedback module centralizes comments and star ratings left by users (e.g., drivers, passengers) so your team can review service quality, respond, and spot patterns (good or bad) over time.

Q2. How do I open the Feedback module?​

Steps

  1. From the main menu → Reports
  2. Click Feedback
  3. The Feedback list/table opens.

Q3. What columns do I see in the list?​

  • At (date & time)
  • Record Type (e.g., TRIP)
  • By (who gave the feedback)
  • For (who it targets — Passenger, Admin, etc.)
  • Remark (free-text comment)
  • Rating (star rating)

Q4. How do I search for feedback?​

Steps

  1. Use the search bar (top-right).
  2. Type any keyword (e.g., by, rating).
  3. Press Enter or click the search icon.
  4. The table shows matching rows.

Tip: Clear the search box to return to the full list.

Q5. What do the “By” and “For” fields mean?​

  • By = the user who submitted the feedback (e.g., Driver).
  • For = the target audience or stakeholder (e.g., Passenger, Admin).

Q6. Can I open a feedback row to see more?​

If your role permits and the system is configured with links, click a row to open details (or the related Trip).
Otherwise, all details are visible inline.

Q7. How do I review only 5-star (or low-star) items?​

If a rating filter isn’t visible:

  • Use the search box with keywords from Remark (e.g., “bad”, “late”) to find likely low ratings, or
  • Export and filter in Excel (see Q14).

Q8. Can I add new feedback from the web?​

Usually, feedback comes from the Driver/Passenger apps.
If your build shows a “+ Add” button here, click it and complete the form.

If not, feedback is view-only on the web; creation happens in mobile apps or in related modules (e.g., Trip screen) if enabled.

Q9. How do I respond to or escalate a negative remark?​

If your build supports tags/notes/status, open the row or linked trip and record the action taken.

Q10. Can I customize the visible columns?​

If you see a gear (⚙️) near pagination:

  1. Click ⚙️.
  2. Move fields between Visible and Hidden.
  3. Save to refresh the table layout.
  • Clear the search box and try again.
  • Check Rows per page (set to 40 or more).
  • If filters existed earlier and you removed them but rows didn’t return, hard-refresh the browser (Ctrl/Cmd + R).

Q12. Who can see or export feedback?​

Your role & permissions control access.
Admins typically see everything and can export; other roles may be view-only.

Q13. Can I bulk-select rows?​

You can tick the checkboxes on the left to select rows.
Bulk actions (if any) appear in ⋮; some setups keep the module strictly view-only.

Q14. Are edits allowed on feedback text or rating?​

Generally no (to preserve authenticity and audit trail).
If your organization allows moderation, you’ll find Edit/Hide/Resolve in the row or details view.

Q15. Can I change the language or time format?​

  • Use the language selector in the top bar.
  • Time formatting follows your account/tenant settings (ask Admin if you need changes).

Q16. How do I quickly spot repeat issues?​

  • Search remarks for recurring words (e.g., “late,” “payment,” “rude”).
  • Export and create a simple pivot by By/For/Remark keywords to see patterns.