Incident

Introduction

The Incident Module is used to record, monitor, investigate, and manage incidents that occur during transportation operations. It provides administrators with complete visibility into reported issues, incident locations, trip information, driver details, vehicle information, and resolution status.

This module helps operations teams respond quickly to incidents, track investigations, maintain service quality, and ensure passenger safety.

Accessing the Incident Module

Navigation

1. Login to the Admin Console.
2. Open the Main Menu.
3. Navigate to Reports.
4. Click Incident.

The Incident Listing page will open.

Purpose of the Incident Module

The Incident Module helps administrators:

• View all reported incidents
• Track incident status
• Review incident locations on a map
• View linked trip information
• Monitor driver and vehicle details
• Update incident status
• Add investigation remarks
• Manage incident resolution
• Delete incidents when permitted

Incident Listing Page

The Incident Listing page displays all incident records reported in the system.

Available Information

Field	Description
Trip No	Associated trip number
Customer	Customer or passenger name
Employee	Assigned employee or driver
Reported At	Date and time incident was reported
Issue	Type of incident
Detail	Description of the incident
Location	GPS coordinates of the incident
Status	Current incident status
Action	View, Edit, or Delete actions

Understanding Incident Status

Each incident is assigned a status that indicates its current stage.

Open

The incident has been reported but not yet resolved.

Examples:

• Driver complaint received
• Vehicle breakdown under investigation
• Passenger issue awaiting action

Resolved / Closed

The incident has been investigated and resolved.

Examples:

• Issue addressed
• Passenger informed
• Corrective action completed

Viewing Incident Details

Administrators can open a detailed incident view for investigation.

Steps

1. Open Incident Module.
2. Locate the required incident.
3. Click the View/Edit icon under the Action column.

The Incident Detail page will open.

Incident Detail Screen

The Incident Detail page provides complete information about the reported incident.

Incident Information

Displays:

• Incident ID
• Reported Date & Time
• Incident Type
• Incident Description
• Current Status

Customer Information

Displays customer or passenger information associated with the incident.

Examples:

• Passenger Name
• Contact Information
• Trip Association

Location Information

Displays the GPS coordinates captured when the incident was reported.

• Example: 30.365651, 78.087767

This information helps operations teams identify the exact incident location.

Incident Map View

The Map View visually displays the location of the incident.

Features

• Incident Marker
• Zoom Controls
• Interactive Map Navigation

Zoom Controls

• Zoom In: Click the + button to enlarge the map.
• Zoom Out: Click the − button to reduce the map scale.

Incident Marker

The marker pinpoints the exact location where the incident occurred.

This helps administrators:

• Verify the incident location
• Understand route conditions
• Coordinate support teams

Linked Trip Details

Each incident can be associated with a specific trip.

The Linked Trip Details section displays operational information related to that trip.

Available Information

• Trip Number
• Trip Type
• Passenger Count
• Source Address
• Destination Address
• Driver Information
• Vehicle Information

Benefits of Linked Trip Information

Administrators can quickly identify:

• Which trip generated the incident
• Which driver was involved
• Which vehicle was assigned
• Number of passengers affected
• Trip route and locations

Driver Information

The Driver Information section displays:

• Driver Name
• Driver Contact Number
• Driver Assignment Details

This helps operations teams communicate with drivers during investigations.

Vehicle Information

Displays:

• Vehicle Number
• Vehicle Type
• Assigned Vehicle Details

Useful for maintenance-related or vehicle-specific incidents.

Updating Incident Status

Administrators can update incident progress as investigation continues.

Steps

1. Open Incident Details.
2. Locate the Status field.
3. Select the desired status.
4. Click Save.

The incident status will be updated.

Adding Incident Remarks

Remarks allow administrators to document actions taken during incident resolution.

Steps

1. Open Incident Details.
2. Scroll to the Remarks section.
3. Enter comments.
4. Click Save.

Example Remarks

• Driver contacted and informed.
• Passenger issue resolved.
• Vehicle replaced and trip continued.
• Operations team notified.
• Incident closed after verification.

Deleting an Incident

Administrators with appropriate permissions may delete incidents.

Steps

1. Open Incident Details.
2. Click Delete.
3. Confirm deletion.

Important Note

Deleted incidents may not be recoverable.

Deletion should only be performed when:

• Incident was created by mistake.
• Duplicate incident exists.
• Administrative cleanup is required.

Understanding GPS Coordinates

Sometimes the location may appear as GPS coordinates instead of a readable address.

• Example: 30.365651, 78.087767

This occurs when:

• Raw GPS data is captured
• Reverse geocoding is unavailable
• Address information has not been resolved

GPS coordinates provide the most accurate incident location.

Handling Incomplete Incident Information

Occasionally some incident information may appear missing.

Possible Reasons

• Trip data synchronization delay
• Incomplete passenger information
• GPS unavailable during reporting
• Network connectivity issues

Recommended Actions

1. Refresh the page.
2. Reopen the incident.
3. Verify linked trip information.
4. Confirm passenger and driver details.
5. Contact the operations team if required.

Investigating an Incident

Recommended Investigation Process

1. Open Incident Module.
2. Review incident type.
3. Check incident description.
4. Verify incident location on map.
5. Review linked trip details.
6. Contact driver if required.
7. Verify passenger information.
8. Add investigation remarks.
9. Update incident status.
10. Close the incident after resolution.

Common Incident Types

Examples may include:

• Vehicle Breakdown
• Passenger Complaint
• Driver Complaint
• Route Deviation
• Accident
• Safety Concern
• Delay or Service Disruption
• GPS Issue
• Vehicle Maintenance Issue

Daily Incident Monitoring Process

Recommended Steps

1. Open Reports > Incident.
2. Review all Open incidents.
3. Prioritize critical incidents.
4. Verify incident locations.
5. Check linked trip details.
6. Contact drivers or passengers if required.
7. Add remarks.
8. Update status.
9. Close resolved incidents.
10. Escalate unresolved issues.

Best Practices

Always verify:

• ✓ Incident Type
• ✓ Incident Description
• ✓ Incident Location
• ✓ Linked Trip Details
• ✓ Driver Information
• ✓ Vehicle Information
• ✓ Passenger Impact
• ✓ Resolution Remarks
• ✓ Incident Status

Module Summary

The Incident Module serves as the central incident management system for transportation operations. It enables administrators to track reported issues, investigate incidents using trip and location data, monitor driver and vehicle involvement, document corrective actions, and ensure incidents are resolved efficiently to maintain operational safety and service quality.